FAQ

Where are you based?
We are based in Kent, UK and so are our products.

Which types of payments do you accept?
We accept PayPal, a service which accepts all major credit cards, you can even pay without setting up an account with them. PayPal offers excellent protection for customers in which you can raise disputes through them on your behalf (although you won’t need to with us!) 🙂

Are you secure?
Absolutely, one of us is an IT engineer and not only is this site fully secured using the latest HTTPS security, but all our payments are processed securely through PayPal.

How long do orders take to be delivered?
Nearly all orders are sent out the same day and we use Royal Mail 1st Class Delivery for UK orders which should take a couple of days. If an item hasn’t arrived yet, please allow upto 14 days for delivery.

Do you ship worldwide?
We have just added Germany as our first country outside the UK we ship to.
Use our contact page if you are interested in ordering from a country that isnt the UK or Germany and we will see what we can do. 🙂

Can I change my order?
Please get in touch as soon as possible via the Contact Us page.

How much does UK shipping cost?
Shipping within the UK is at a flat rate of £1.99 per order, so you can order multiple items in the same order and only pay postage once.
If you spend more than £15 then UK shipping is free.

I have a really cool idea that I want to tell you!
We’d love to hear it, please let us know via the Contact Us page!

Any other questions?
No problem, just complete the form on the Contact Us page.